Return Policy

Return & Refund Policy

At Industriflo, we want to ensure you have a smooth experience from purchase to installation. If something isn't right with your order, here is how we can help.

The 30-Day Return Window

You have 30 days from the date of delivery to initiate a return or exchange. Unfortunately, if 30 days have passed since delivery, we cannot offer a refund or exchange.

Return Eligibility

To qualify for a full refund, your item must meet the following criteria:

  • It must be unused, uninstalled, and in the same condition that you received it.

  • It must be in its original, undamaged packaging.

  • A valid receipt or proof of purchase is required.

⚠️ Non-Returnable Items: Please note that all pump parts are final sale and non-refundable due to safety and manufacturer guidelines. Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted at our discretion in the following scenarios:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

  • Items returned beyond the standard 30-day window (if pre-authorized by our team).

The Refund Process

  1. Inspection: Once we receive and inspect your returned item, we will send you an email confirming its arrival and whether your refund has been approved or rejected.

  2. Payout: If approved, your refund will be automatically processed and credited back to your original method of payment within 5 to 10 business days (depending on your bank's processing times).

Missing or Delayed Refunds?

If you haven’t seen your refund post yet:

  1. Check your bank account or credit card statement again.

  2. Contact your financial institution—it often takes a few business days for them to officially post the transaction.

  3. If you’ve done this and still haven’t received your refund, please reach out to us at Sales@industriflo.com

Exchanges

We only replace items if they arrive defective or damaged. If you need to exchange a damaged item for the exact same product, please email us first at Sales@industriflo.com before shipping.

Shipping Your Return

To return your product, please mail it to our facility: 11461 Cedar Park Avenue, Baton Rouge, LA 70809, USA

  • Shipping Costs: You are responsible for paying your own return shipping costs. Shipping costs are non-refundable.

  • Tracking & Insurance: If you are shipping an item valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Restocking Fees by Manufacturer

All returns are governed by the original manufacturer's return policy. Restocking fees range from 0% to 100% depending on the product and manufacturer. Contact us regarding specific return fees per manufacturer.